Empathize with me by reading a tiny microcosm of what dealing with Authorhouse is like!
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You are now chatting with ‘Anthony’
Anthony: Hello Kelvin.
Kelvin: Hi. I am trying to find the link to the list of different book plans.
Kelvin: Platinum, plus, gold… I can’t remember what they are all called, but the page that compares all the plans.
Kelvin: Where to from there?
Kelvin: That’s the one….
Kelvin: Thanks for your help!
Anthony: Please call your publishing consultant – Brad Tirey for assistance.
Anthony: What else do you need?
Kelvin: Do you answer questions for people who are already customers?
Anthony: Your consultant Brad Tirey is available. His # is 888-5195121 ext.5393. He will assist you accordingly.
Kelvin: You didn’t answer my question.
Anthony: Brad will accommodate all your concers.
Kelvin: You still didn’t answer my question.
Kelvin: Do you want me to repeat my question? It is a yes or no question…………
Anthony: We will help you in any we can. Since you already have a consultant he is the best person to call or talk to.
Kelvin: Ok. I am going to ask you a question. I want you to answer with a “Yes” or a “No.” Can you do that?
Kelvin: Great. Here it is… Do YOU help people who are already customers?
Anthony: You are chatting with a publishing consultant. Same as Brad. Any questions about publishing, your consultant will address.
Kelvin: That was not a Yes or No response.
Anthony: Please call our Customer Services hotline – 888-519-5121 ext 5040. They will assist you.
Kelvin: Please say “Yes” or “No.”
Kelvin: See, you didn’t help me and you are not here to help existing customers. Why didn’t you just say “NO”?
Kelvin: Then why didn’t you help me?
Chat session has ended.
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